Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
About the role
- Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast-paced environment.
Responsibilities
- Perform first-level support for all incoming calls, emails and tickets from TELUS Health clients
- Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received, while maintaining the highest degree of professionalism and service
- Document, troubleshoot and resolve issues through the internal ticketing system
- Determine severity of issues and prioritize resolution/escalation
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Demonstrate excellent customer service skills and exceed customer expectations
- Preserve and grow your knowledge of help desk procedures, products and services
Requirements
- Bilingualism in French and English is a requirement
- Ability to support remotely software platforms in a Windows client / server ecosystem, computer hardware as well as network environments
- Proficient in Microsoft (MS) Office Suite
- Ability to identify, diagnose and resolve issues
- Call center or help desk experience is an asset
- Experience in an environment supporting both software and hardware issues an asset
- Registered or Certified Pharmacy Technicians an asset
- Experience working in a healthcare or health benefits/insurance environment an asset
- Flexibility to work rotating shifts in 7 am to 12 am ET environment 7 days a week
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.
Customer Service Associate handling customer inquiries via phone, email, and chat for Travelers. Providing a positive customer experience and resolving needs with professionalism and empathy.
Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.