Chargé(e) de relation clientèle en CDD dans une entreprise d’énergie solaire. Fournir un support client B2B et B2C, traiter des demandes et assurer un suivi rigoureux.
SE
Onsite Customer Service Leader – Aero Services
Posted 3 days ago
About the role
- Customer Service Leader managing pre- and post-contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
Responsibilities
- Provides support for pre- and post-contract administration and management
- Oversight of contract terms and conditions and claims management
- Definition, management, and execution of risk modeling activities
- Responsible for profitability and customer satisfaction for assigned contracts
- Provide service agreement, and time and material program management
- Assure timely resolution of customer issues
- Interact with teams to function as liaison between internal organizations and customers
Requirements
- Significant experience in the Services & Customer Contract Management
- Knowledge level comparable to a Master's degree from an accredited university or college (or a Bachelor's degree with relevant experience)
- Execution-oriented in managing public customer accounts
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs / projects
- Established project management skills
Benefits
- Relocation Assistance Provided: No
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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