Head of Customer Service managing Order - to - Cash processes including overseeing 7 FTEs and compliance with US regulations in the chemical industry.
MA
Onsite Customer Service Specialist – Call Center
Posted 2 days ago
About the role
- Customer Service Specialist responding to client inquiries and ensuring service quality at Allianz Ayudhya's Bangkok location. Coaching staff and improving customer service delivery in a call center setting.
Responsibilities
- Answer incoming calls and provide information to all customer requests at the first call solution.
- Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
- Support customers to handle and eliminate day-to-day issues with enquiries.
- Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
- Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
- Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.
Requirements
- Bachelor’s degree in any fields
- At least 2 years in customer service, call centre experience from health and general insurance
- Good communications skills both written and spoken Thai and English.
- Good Influencing, negotiating, presentation and motivation skills.
- Excellent customer service mind and Self-motivated.
- The Knowledge of insurance operations and processes will be the advantage.
- Good computer knowledge and skills including Microsoft word/ excel, and database management.
- Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
Benefits
- Provide good customer service as the first line of contact with after-sale service.
- Coaching and supervising staffs to ensure SLA and service quality meet the service standard.
- Assist in the development of customer service policies and ongoing improvement of customer service delivery.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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