Support & Distribution Specialist ensuring client satisfaction and efficient distribution processes at LANDR, a fast - growing audio company. Engage with users to resolve issues and maintain standards.
About the role
- Head of Customer Service managing Order-to-Cash processes including overseeing 7 FTEs and compliance with US regulations in the chemical industry.
Responsibilities
- Manages all Order-to-Cash processes for import, export, and domestic orders, including samples
- Responsible for all documentation and paperwork in accordance and compliance with US laws and regulations
- Responsible for managing 7 FTEs
- Receives and processes customer inquiries and works with Sales and other colleagues on necessary tools and reporting systems
- Manages billing and invoicing to customers, in addition to collections, and sets targets
- Develops goals, analyzes, and acts upon Key Performance Indicators as necessary
- Researches and resolves issues with systems and processes; streamlines as necessary to support growth and organizational initiatives
- Explains the local action plan to support team members in understanding what needs to be done and how it aligns with the broader business plan, strategy, mission, and vision; motivates the team to achieve local business goals
Requirements
- Bachelor’s degree or equivalent work experience required
- 3-5 years of customer support and management experience within the chemical industry strongly preferred
- Experience supervising and directing people and resources to achieve specific results
- Strong ability to prioritize and manage time and workload
- Self-starter with a positive attitude; able to function effectively both independently and as part of a team
- Experience handling import and export orders, documentation, and associated logistics
- Computer literacy with working knowledge of SAP modules
- Clear understanding of supply chain, logistics, sourcing, and regulatory functions preferred
Benefits
- Medical, dental, and vision benefits
- Paid time off plan
- 401(k) savings plan
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Disability benefits
- Life Insurance
- Parental leave
- Tuition Reimbursement
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