U - Haul Customer Service Representative assisting with equipment inspections and customer inquiries. Engaging with customers and using technology to manage rentals and returns in Elyria, Ohio.
About the role
- 1st & 2nd Level Support Agent providing expert assistance at TX Group, Switzerland's leading digital hub. Offering varied support roles from Service Desk to Onsite Support in Belgrade.
Responsibilities
- Manage Tickets: Receive, record, and prioritize incoming incidents and service requests in our ticketing system, ensuring that each case is accurately documented, categorized, and tracked from start to resolution.
- Gather Information: Collect the details needed to classify and resolve issues efficiently.
- Communicate Clearly: Keep users informed and supported by maintaining open, respectful communication and collaborating with third parties to ensure issues are resolved efficiently and positively.
- Solve or Escalate: Resolve issues when possible, or escalate them to the right team.
- Stay Proactive: Spot recurring issues and suggest improvements.
Requirements
- Languages: Fluent in German and English (French is a plus).
- Customer Focus: Friendly, professional, and service-oriented mindset.
- Experience: Prior experience in IT Service Desk and/or Support roles, ideally within ITIL processes.
- Structure: You’re comfortable following workflows and established processes.
- Tech Skills: Familiar with tools like Google Workspace, Slack, and other modern platforms.
- Problem-Solving: Analytical, solution-focused, and detail-oriented.
- Reliability: You take pride in punctuality, precision, and ownership of your work.
- Calm Under Pressure: You stay cool even when things get busy.
Benefits
- Modern Workspace: A vibrant, well-equipped office in Belgrade.
- The Right Tools: Access to up-to-date technology and hardware.
- An International Team: Work with skilled and fun colleagues from Switzerland and beyond.
- Continuous Growth: Opportunities to learn, share, and shape your role.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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