Customer Service & Operations Analyst supporting contact centres. Identifying performance gaps and enhancing customer service processes while developing analytical skills.
About the role
- Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Responsibilities
- As a Customer Experience Agent - Dutch Speaking, you’ll be the voice of Arcavindi across multiple channels.
- Handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media.
- Ensure every customer feels heard, supported, and valued while guiding them through their journey with us.
- Resolve complaints with empathy while focusing on building trust during the buying process.
- Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
- Contribute to building a high-performing, supportive, and adaptable team culture.
Requirements
- Proven experience in customer service, contact centres, or sales environments.
- Excellent verbal and written communication skills, with empathy and clarity.
- Strong problem-solving skills with resilience under pressure.
- Confidence in handling objections and complaints fairly and constructively.
- Ability to balance speed with accuracy and quality.
- Organised and able to manage multiple priorities.
- Comfortable using CRM systems and digital communication platforms.
- Team-oriented mindset with a proactive, solutions-focused approach.
- Background in buying, sales, or complaint resolution.
- Ability to adapt quickly in a fast-growing scale-up environment.
- Experience working in businesses with operational warehouses or physical products.
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