Customer Service Representative assisting customers with ferry bookings and inquiries. Responsible for maintaining high customer satisfaction in a fast - paced travel environment.
About the role
- Customer Care Agent providing support to national and international customers for niceshops. Handling inquiries via email, chat, and phone with a focus on quality and precision.
Responsibilities
- First point of contact for national and international customers
- Independently handle inquiries via email, chat and phone
- Support with returns, complaints and technical questions
- Close coordination with colleagues from other Circles
- Prioritizing customer inquiries and ensuring thorough handling
- Flexible assignments within Customer Support
- Testing new tools and processes to improve service quality
Requirements
- Completed education at Matura level (equivalent to a high school diploma)
- Strong customer and service orientation
- Ability to work well under pressure and tolerate frustration
- Sense of responsibility
- Affinity for AI (artificial intelligence)
- Very good German skills — and you aren't fazed by a strong Styrian dialect
- Friendly, empathetic and professional even in difficult or emotional situations
Benefits
- Named Best Employer in Austria
- Certified Great Place to Work® 2022
- Rated Top Company 2022–2026 by kununu
- We support environmentally and climate-friendly alternatives to driving with public transport subsidies
- We also provide pool electric cars and e-bikes for professional and private use
- Daily delicious breakfast, lunch menus from our in-house gourmet kitchen, drinks, fruit and unlimited coffee — all on the house
- Through our partnership with Instahelp we support colleagues with professional and personal challenges
- Childcare subsidy of up to €1,000 per year and a summer daycare program
- Numerous shopping discounts in our webshops and with other well-known partners
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