Associate Customer Care Representative managing customer inquiries and purchase orders. Opportunity for growth in a dynamic team within the chemical industry.
About the role
- Customer Service Representative assisting customers with ferry bookings and inquiries. Responsible for maintaining high customer satisfaction in a fast-paced travel environment.
Responsibilities
- Receive & process incoming chat, emails & calls
- Handle general requests in several communication channels
- Execute ferry ticket cancellations, rebookings, and other inquiries across various ferry platforms
- Handle force majeure such as strikes or extreme weather events, bulk changes
- Communicate with Ferry operators and partners
- Accommodate customers in person at our reception desk
- Report technical issues internally
- Suggest improvements to the operational process to ensure the smoothest possible functioning of the team as a whole
Requirements
- 1+ years of experience in a Ferries Travel Agency and customer service
- Advanced user of ferry booking platforms
- Familiar working with apps and new technologies / Computer literacy
- Bachelor’s degree in Tourism/ Business Administration or any quantitative subject
- Excellent communication in English and Greek
- Quality focus and multitasking in a fast-paced environment
- Dedication to going above and beyond to solve customers' problems
- Self-motivated, strong time-management and problem-solving skills
- A relentless team player, willing to share ideas and help other team members
- Previous experience in OTAs
- Knowledge of any CRM app
- Knowledge of any extra language such as French / Italian / Spanish / German
Benefits
- A competitive compensation package
- Working equipment
- Great office space with fresh fruits and snacks always available :)
- Training and educational budget throughout the year
- Joining a fast-growing, ambitious international team
- Fun team events and a vibrant company culture
- Growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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