Production Support Specialist responsible for client application support and incident resolution in a digital solutions provider. Collaborates with various teams for optimal application performance and stability.
About the role
- Associate Customer Care Representative managing customer inquiries and purchase orders. Opportunity for growth in a dynamic team within the chemical industry.
Responsibilities
- Manage customer inquiries, including quotations, orders, delivery updates, and product information
- Coordinate and process customer purchase orders from end to end, efficiently and accurately managing return orders and claims issues
- Handle full sales order management in the ERP system, including delivery and invoicing
- Maintain clear and proactive communication with customers and different internal stakeholders
- Ensure accurate customer data and administrative follow‑up
- Uphold safety, compliance, and company standards in all order‑handling activities
- Contribute to a smooth customer experience through reliable daily operations
Requirements
- Bachelor’s degree in a relevant field or equivalent professional experience in a fast‑paced customer service environment, ideally within an order‑to‑cash process and logistics operations
- Proficiency in standard MS Office applications
- Strong written and spoken communication skills in both the local Spanish and English
- Greek or any additional EU languages are a plus
- Solid problem‑solving and decision‑making abilities
Benefits
- permanent contract
- opportunity to join a multinational customer care team
- exposure to global stakeholders
- great opportunities for development in a growing global company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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