Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.
Responsibilities
- The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
- Perform janitorial duties.
- Perform all duties listed on the daily schedule.
- Operate motorized cleaning equipment.
- Maintain daily upkeep of assigned area.
- Report incidents and hazardous conditions to supervisor.
- Comply with safety rules, policies, and procedures.
- Perform work assignments in a team with other employees.
- Perform repetitive tasks.
- Maintain clean work area.
- Follow all protocols, company procedures, policies, and rules.
- Take direction and respond to supervision.
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner.
- Fill in during staff shortage.
- Support shift lead in completing punch-list items.
- Use proper personal protective equipment.
- Present a professional appearance and conduct.
- Understand customer service and satisfaction.
- Understand reporting systems, and of the environment.
Requirements
- No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
- May be required to have a valid driver’s license.
- Completed all safety and task training certification.
- May be required to be forklift certified.
- Bilingual a plus.
- Ability to read and interpret instructions, procedures, manuals, and other documents.
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment and willing to share with team.
- Knowledge of the upkeep and care of the cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Benefits
- SBM offers comprehensive benefit packages.
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Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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