Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.
About the role
- Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
Responsibilities
- Make reservations, issue tickets and itineraries, and compute fares for passengers.
- Handle baggage check-in, collect excess baggage charges, and provide general travel information.
- Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
- Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
- Determine flight close-out times and complete necessary flight documentation for accuracy.
- Handle post-departure procedures, including invalidating tickets and finalizing reports.
- Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
- Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
- Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
- Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
- Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.
Requirements
- High school diploma or GED equivalent
- At least 1 year of experience in customer service or related field
- Ability to work varied shifts, including weekends, holidays, and nights
- Strong verbal and written communication skills
- Ability to lift and handle baggage weighing up to 50 lbs
- Basic computer proficiency, including the ability to input data and use relevant software
- Ability to obtain and maintain airport security badge
- Ability to read, write, and speak the English language
Benefits
- Access your pay when you need it through DailyPay app!
- On the spot awards offered through the Awardco Platform including gift cards and more!
- Multiple options for both full and part-time employees for quality medical care!
- Travel Discounts, Pet insurance, Discount Shopping & More!
- Wellness Programs offered to all employees!
- 401k program offered!
- Opportunity for Internal Mobility and transfers available!
Job title
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