Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
BH
Hybrid Customer Service Representative
Posted 3 days ago
About the role
- Customer Service Manager managing operations for a plumbing company. Ensuring seamless coordination between customers, technicians, and internal systems while enabling long-term success.
Responsibilities
- The Customer Service Manager is the operational backbone of the company, ensuring seamless coordination between customers, technicians, and internal systems.
- This is a hands-on, high-impact role with significant autonomy, ideal for someone who enjoys building processes, improving efficiency, and creating structure in a growing organization.
- No two days will look the same – you’ll be deeply involved in daily operations while helping set the foundation for long-term success.
Requirements
- 3+ years of experience in operations, office management, dispatch, or customer service within HOME SERVICES (plumbing, HVAC, electrical, or similar preferred)
- Hands-on experience with scheduling and dispatching technicians
- ServiceTitan experience strongly preferred
- Strong customer service skills with the ability to handle calls, resolve issues, and maintain professionalism
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Comfortable working independently and making day-to-day operational decisions
- Basic understanding of accounts receivable, memberships, and service warranties
- Proficient with technology, including CRM systems, scheduling software, and social media platforms
- Strong written and verbal communication skills
- Preferred (Not Required)
- Experience in a startup or growing business environment
- Familiarity with AI tools or third-party call centers
- Marketing or social media management experience
Benefits
- Health
- Dental
- Vision
- PTO
Job title
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Experience level
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Degree requirement
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