Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Technology Support Representative at HNTB providing IT support and solutions for hardware, software, and network issues. Involves customer interactions and helps maintain office technology requirements.
Responsibilities
- Responsible for providing prompt, friendly, customer-focused support to a designated office
- Logs all service desk calls, email requests, and in person requests into the IT Service Management System
- Responsible for updating service ticket information
- Diagnoses and resolves basic to intermediate hardware, software and network issues
- Redirects or escalates incidents and service requests as needed
- Supports local office moves by physically moving and setting up the network equipment
- Follows IT standard practices and procedures
- Assists with day-to-day technology administration, procurement, lease replacement, and asset management
- Identifies and documents lease buyouts or casualty loss accurately and on time
- Submits technology orders to ensure local offices have the technology needed to perform work
- Performs hardware imaging and equipment deployments
- Identifies and reclaims unused hardware and software to help organization manage assets more effectively
Requirements
- Associate's or technical degree in Computer Science, Information Technology, Engineering, or related degree, or In lieu of degree, 2 years of experience in technical support or relevant experience
- Demonstrates a basic understanding of desktop technology
- Seeks opportunities to further develop knowledge of the hardware and equipment used throughout the firm
- Resolves basic level technology tickets escalated by Service Desk team through hands on and over the phone support
- Effective verbal, written communication and problem-solving skills
- Exceptional customer service
- Self-starter with ability to work independently under pressure
Benefits
- HNTB Total Rewards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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