Retail Customer Service & Sales Consultant at Telstra. Help customers find tech solutions and enhance their telecommunications experience through excellent service and collaboration.
About the role
- Customer Experience Specialist providing world-class support to small business customers. Engaging proactively with clients and simplifying complex information for better service.
Responsibilities
- Play a vital role in ensuring customers unlock the full value of Xero
- Provide high-quality support and guidance through various channels
- Help build a stronger economy and empower the community behind small businesses
- Engage in proactive call campaigns
- Manage and resolve customer cases using platforms like Salesforce
Requirements
- Experience from a service environment
- Clear and concise communication style
- Confidence to make proactive outbound calls
- Growth mindset and readiness to learn
- Committed team player
- Proficiency with IT tools like Microsoft Office or Google Suite
- Experience with accounting systems or case management tools is a bonus
Benefits
- Hybrid working arrangement
- Proactive call campaigns
- Utilising modern tools and technology including Generative AI
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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