Retail Customer Service & Sales Consultant at Telstra. Help customers find tech solutions and enhance their telecommunications experience through excellent service and collaboration.
About the role
- Customer Service Agent handling phone and written inquiries for MB Outdoor GmbH. Supporting an ECommerce company in the garden and outdoor products sector with a focus on customer satisfaction.
Responsibilities
- You are the primary point of contact for our customers and handle all incoming telephone and written customer inquiries
- You handle after-sales processes and take care of customer complaints
- You advise our customers on individual products
- Idea contributor – as a full team member you play an important role in the continuous improvement of our processes
- As the interface between customers and shipping service providers, you ensure the smooth processing of existing orders
- You work closely with your team and with other teams (e.g. accounting)
Requirements
- You have a friendly manner and enjoy interacting with people
- People always find an answer with you, and you address customer concerns with empathy
- You can keep a cool head even in challenging situations
- You demonstrate strong service orientation as well as a reliable and independent working style
- You have excellent German language skills, both written and spoken
- You are comfortable using a PC (especially MS Office) and can quickly learn new programs
- Ideally, you have some prior customer service experience, but ambitious career starters and those switching careers are also welcome
- You are motivated and enjoy working and learning in a dynamic team
Benefits
- Direct employment with a financially strong company offering long-term prospects
- A modern, open corporate culture with flat hierarchies where your opinion is valued and your ideas are heard, and where collaboration is emphasised
- A positive and respectful working atmosphere within a collegial team
- Informal communication culture (use of first names) at all levels
- Flexible working hours (partial remote work possible – work location: Berlin)
- Company celebrations & team events
- Free beverages (water, coffee, etc.)
- Fresh fruit basket every week
- Parking spaces in front of the office / good public transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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