Sales Operations Analyst collaborating with teams at Swiss Re to manage Re/Insurance onboarding and contracts. Experience in Reinsurance is an advantage for success in this role.
About the role
- Head of Sales Operations managing operational engine for Zopa’s Retail Finance & Payments business. Leading a cross-functional team to streamline processes and improve merchant experience.
Responsibilities
- Set the vision for Sales Operations across Zopa’s Retail Finance & Payments business, creating consistent ways of working that still support different sales motions.
- Lead and grow a small Sales Ops team, embedding strong operating rhythms and a continuous improvement mindset.
- Own and optimise end-to-end commercial workflows from lead sourcing and multi-channel outreach (including AI/intent tooling) through to contract, onboarding, integration and live merchants.
- Remove friction and bottlenecks across Sales, Marketing, Product, Engineering, Compliance, Finance and Operations to reduce time-to-live and improve the merchant experience.
- Own and evolve the sales technology stack (starting with our CRM landscape), including configuration, integrations, automation, lead routing, data quality and governance.
- Build executive-level dashboards and reporting across pipeline health, forecasting, funnel performance, onboarding progress and commercial ROI — turning CRM data into actionable insights.
- Coach teams on best practice and drive strong adoption of tools and processes as we scale.
Requirements
- Strong background in Sales Ops / Rev Ops / commercial process design within fintech, payments, SaaS or a similarly regulated environment (or a GTM agency background with comparable complexity).
- Hands-on experience with CRM platforms (e.g., HubSpot and/or Salesforce), including integrations, automation, and data structures.
- Proven track record improving B2B or merchant-led sales and onboarding workflows (e.g., conversion, velocity, time-to-live, quality).
- Analytical and structured, comfortable using data to diagnose issues and influence decisions at team and leadership level.
- Confident operating in fast-changing environments, building scalable foundations where processes are still evolving.
- Strong stakeholder management across commercial and technical teams; able to align priorities and get things shipped.
- Experience leading small teams and/or delivering through others.
- Bonus: familiarity with AI sales tooling and/or some code-level competency; experience partnering closely with risk, compliance, onboarding or ops.
Benefits
- flexible ways of working
- face-to-face collaboration
- good work-life balance
- option of working from abroad for up to 120 days a year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Sales Operations Specialist managing day - to - day Salesforce support for our US office. Streamlining operations while collaborating with Sales and Finance teams across multiple regions.
Sales Operations Manager optimizing revenue operations across Clio’s Enterprise Segment. Driving sales forecasting, reporting, and analytical insights to ensure sustainable growth.
Sales Effectiveness Manager II at Novo Nordisk responsible for designing field force incentive plans, optimizing territory deployment, and analyzing sales effectiveness across channels.
Senior Sales Enablement Manager at MOO empowering sales teams with resources, tools, and training. Leading enablement initiatives, collaborating across sales, marketing, and product teams.
Sales Operations Specialist driving operational execution for Otter Products, a leading consumer product company. Collaborating with revenue team to improve sales operations and support growth.
Sales Operations Specialist responsible for SAP document handling processes complying with company policies. Ensuring quality, timely processing, and collaboration with team members.
Sales Operations Specialist driving commercial success through optimized sales processes at Swiss Re. Transforming data into insights and enabling revenue growth in an international setting.
Senior Sales Operations Manager overseeing operational aspects of complex deliveries at Nuvei, a Canadian fintech company, collaborating with teams to ensure successful project execution.
Sales Enablement Manager supporting Client Advisors and Growth Leadership at Acrisure. Driving revenue growth through technology, insights, and performance management.