Lead the design and delivery of Sales Enablement programmes at nShift. Enhance skills and performance of the commercial organization to drive success in customer management.
About the role
- Sales Operations Specialist managing day-to-day Salesforce support for our US office. Streamlining operations while collaborating with Sales and Finance teams across multiple regions.
Responsibilities
- Own day-to-day Salesforce support for sales and finance colleagues in the US office, resolving queries and correcting opportunities.
- Process and close all orders accurately and on time for month end, ensuring nothing slips through the net
- Monitor, calculate, and bill overages, royalties, and other revenue categories to protect against revenue leakage
- Partner with the Finance team on billing adjustments and invoice accuracy, ensuring all invoices are collectable by Accounts Receivable
- Review and complete Superuser cases promptly, keeping all stakeholders informed throughout
- Support customer migrations within Salesforce, including mid-term moves and upsells from legacy products
- Deliver ongoing training to sales colleagues on system updates, acting as a key cross-departmental liaison
- Check closed lost product lines and verify that access has been correctly revoked and product configurations are accurate
Requirements
- Experience working with Salesforce.com, including managing opportunities, cases, and reporting
- Strong attention to detail with a track record of maintaining data accuracy in fast-paced environments
- Ability to manage competing priorities and meet strict month-end deadlines
- Comfortable acting as a bridge between Sales, Finance, and operational teams
- Clear and confident communicator, able to explain system processes to non-technical colleagues
- Proactive mindset — able to spot issues before they become problems and take ownership of resolution
- Ability to support US working hours so covering a shift of 10am to 6pm UK time
- Experience in the aviation, travel, or data industry (preferred)
- Familiarity with NetSuite or similar billing/ERP platforms (preferred)
- Exposure to subscription or usage-based billing models (overages, royalties, etc.) (preferred)
- Experience supporting international teams across multiple time zones (preferred)
Benefits
- Flexible working arrangements that allow remote work and office attendance - 2 days onsite in Luton on Monday and Wednesday to collaborate with your team
- An attractive compensation and benefits package, including private health insurance, a company bonus scheme and enhanced pension scheme
- 25 days holiday plus bank holidays, growing with each year of service, and a day off during your birthday month.
- Annual learning and development budget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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