National Performance Manager driving execution of Preferred Rewards for Business at Bank of America. Collaborating across banking divisions to ensure success and improve client experiences.
About the role
- Lead responsible for commercial success and market health of Zoox's service in launch cities. Driving growth, profitability, and navigating regulatory hurdles for sustained financial performance.
Responsibilities
- Own the commercial performance, growth, and unit economics of Zoox’s service in key launch cities, with accountability for revenue, profitability, and city-level P&L health.
- Translate market intelligence into actionable strategies, serving as the executive “Voice of the Market” to guide Product, Engineering, Policy, and Service Operations toward decisions that unlock adoption and long-term marketplace health.
- Develop, test, and scale new monetization opportunities..
- Conduct deep diagnostic analysis of supply-demand balance, customer behavior, funnel performance, cost drivers, and service quality to identify and resolve barriers to growth.
- Build and operationalize repeatable city-level playbooks, ensuring standardized and data-backed decision-making across launch, stabilization, and growth phases.
- Collaborate tightly with Operations, GTM, Policy, and Safety teams to successfully navigate local regulatory constraints, permitting requirements, operational limits, and fleet availability challenges.
- Drive rapid experimentation, validating hypotheses through controlled pilots, marketplace interventions, and data-backed iteration loops.
- Influence senior leaders through compelling narratives, blending data, customer insights, and market context to shape company-wide commercialization strategy.
Requirements
- 8+ years of experience in strategy & operations, GTM, marketplace operations, commercialization, new markets, or similar roles in high-growth tech, mobility, marketplace platforms, or regulated industries.
- Demonstrated ownership of P&Ls or key business lines, with a track record of improving profitability, ramping new markets, or scaling complex operations.
- Strong analytical and problem-solving skills, with proficiency in using AI tools to independently pull data, develop insights, and guide decisions.
- Experience driving Go-to-Market execution, including cross-functional readiness, feature rollouts, operational scaling, customer adoption strategies, and localized market activation.
- Ability to influence executive stakeholders, synthesize ambiguous data, and convert insights into clear recommendations and aligned action plans.
- Experience navigating regulatory environments, government stakeholders, or compliance-heavy markets (mobility, transportation, gig economy, healthcare, aviation, etc.).
- Exceptional communication and narrative-building skills, with the ability to advocate for city needs and articulate market realities across the enterprise.
- A builder’s mentality, with comfort operating in ambiguity, running pilots, iterating quickly, and creating new processes or playbooks from scratch.
- Demonstrated cross-functional leadership, especially with Product, Engineering, Operations, Policy/Legal, and GTM teams.
- BA/BS required in Business, Economics, or related discipline; MBA or advanced degree preferred.
Benefits
- health insurance
- long-term care insurance
- long-term and short-term disability insurance
- life insurance
- Amazon Restricted Stock Units (RSUs)
- Zoox Stock Appreciation Rights
- paid time off (e.g. sick leave, vacation, bereavement)
- unpaid time off
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