Hybrid CRM Administrator

at Zero100

• Job title: CRM Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• CRM Administrator responsible for enhancing Salesforce architecture and user experience for Zero100’s influential members. Collaborating across teams to ensure system stability and data integrity while managing user access.

Responsibilities

• Optimize CRM Architecture and User Experience: Design, maintain, and enhance both the back-end structure and front-end interface of Salesforce, Pardot, Planhat, and Gong by configuring objects, fields, page layouts, automations, validation rules, and screen flows to deliver a seamless user experience across all CRM tools.
• Ensure System Stability and Data Integrity: Proactively monitor CRM performance, identify and resolve bugs, and implement testing protocols to maintain data accuracy and system reliability.
• Collaborate with Cross-Functional Teams: Partner with Finance, Sales, and Customer Engagement stakeholders to translate business requirements into intuitive CRM solutions. Provide recommendations to maximize functionality and efficiency.
• Drive Strategic System Enhancements: Work closely with the Senior Revenue Operations Manager to plan and execute medium- to long-term CRM projects, including the implementation of new integrations that align with business goals.
• Streamline Processes and Foster Best Practices: Document, refine, and simplify Revenue Operations workflows while promoting data hygiene. Empower partner teams through live training sessions and user guides on effective CRM usage.
• Support User Adoption: Lead onboarding for new CRM users, monitor adoption metrics, and provide day-to-day support via an internal ticketing system to address stakeholder needs promptly.
• Manage User Access and Security: Oversee user setup, roles, profiles, permissions, and public groups to ensure secure access.

Requirements

• Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.
• Demonstrated experience configuring and customizing Salesforce and visualizing data through Reports/Dashboards.
• A strong interest in GTM systems automation (e.g. Salesforce flows, low-code tools, and process design).
• Proficiency in managing and prioritizing BAU requests from multiple stakeholders.
• Ability to identify risks and benefits of potential CRM configurations and to devise creative solutions to mitigate risks.
• Strong interpersonal skills to collaborate closely with leaders from across the business.
• Ambition to make a long-lasting positive impact on the business.
• Curiosity, adaptability, and a willingness to learn and experiment in a fast-paced environment.

Benefits

• Competitive salary including performance-based bonus
• Unlimited holidays
• Private healthcare & Life Insurance
• Enhanced Pension
• Enhanced Parental Leave Policy
• Custom designed offices in central London with free breakfasts & snacks
• Regular team socials