Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- CRM Specialist implementing strategies to enhance client relationships in real estate projects. Focus on optimizing sales funnel efficiency and improving client conversion rates in a dynamic growth environment.
Responsibilities
- Plan, implement and manage lead and customer relationship strategies using the CV platform (Sales Builder), focusing on increasing sales-funnel efficiency, improving conversion rates, and ensuring a qualified, personalized buying journey for real estate customers.
- Work closely with the sales team to help optimize processes, identify opportunities and strengthen sales performance.
Requirements
- Previous experience with CV (Sales Builder) and CRM;
- Strong knowledge of sales funnels and marketing automation;
- Experience with affordable housing developments;
- Proficiency with lead management tools and data analysis;
- Knowledge of paid media and integration of digital channels;
- Plus: experience implementing processes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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