About the role

Customer Success Executive managing customer journeys from onboarding to renewal at Hurree. Focus on driving product adoption and strategically improving customer satisfaction for their SaaS solution.

Responsibilities

Drive the customer lifecycle – Drive successful onboarding, adoption, and long-term engagement across your portfolio of accounts.
Be the voice of the customer – Gather, document, and advocate for customer feedback and needs across internal teams.
Drive product adoption – Lead strategic check-ins, training sessions, and business reviews to align Hurree’s capabilities with customer goals.
Manage support escalations – Oversee incoming support queries and ensure timely resolution in collaboration with the support team.
Support renewals and expansion – Identify upsell opportunities and partner with Sales to drive revenue growth through renewals and expansions.
Create enablement resources – Produce self-serve resources including help articles, training videos, and guides in collaboration with the Product Marketing team.
Run webinars and training sessions – Deliver live product walkthroughs and strategic sessions for customers and prospects.
Champion product knowledge – Become a Hurree expert and help users maximize the value of the platform.
Collaborate cross-functionally – Work with Product, Marketing, and Sales to deliver a unified, high-value experience for every customer.

2+ years in Customer Success, Customer Engagement, or a client-facing role, ideally in a SaaS or high-growth tech environment.
Customer-first mindset: A deep commitment to customer satisfaction, retention, and value delivery.
Strategic thinking: Ability to understand customer business goals and translate them into actionable success plans.
Tech fluency: Comfortable learning and supporting modern SaaS tools; experience with CRM or CSM platforms (e.g. HubSpot) and maintaining these with up today account data and activity logging.
Experience with revenue intelligence platforms and sales rooms preferred.
Excellent communication: Strong written and verbal skills, with the ability to build rapport and convey value clearly and confidently.
Collaborative spirit: Proven success working cross-functionally and influencing without authority.
Data-driven approach: Able to interpret customer data and engagement metrics to drive proactive success initiatives.
Organized and proactive: Strong prioritization and time-management skills with a bias for action.
Bachelor’s degree in Business, Marketing, Communications, or a related field preferred—but we value relevant experience over credentials.

Competitive Salary & Career Growth – Tailored progression & opportunities to develop your skills.
Flexible Work Arrangements – Hybrid and remote-friendly options to fit your lifestyle.
Generous Time Off – 35 days annual leave including bank holidays, plus enhanced parental leave.
Health & Wellbeing – Private health and dental insurance, plus mental health support through Spill.
Tech & Tools – MacBook and all the gear you need to do your best work.
Learning & Development – Training budget and ongoing opportunities to grow your expertise.
Inclusive Culture – A collaborative, supportive, and innovative team environment.
Fun & Connection – Quarterly company-wide socials and team-building events.
Perks & Discounts – Access to exclusive employee discounts via our Perks Directory.
Impactful Work – Contribute to a growing SaaS product that truly makes a difference for our customers.