Customer Success Manager at Grata driving growth within Strategic Accounts for private market dealmaking. Engaging with senior stakeholders and ensuring successful delivery of services and solutions.
About the role
- Senior Customer Success Manager working with elite football clubs to optimize performance and utilization of biomarker testing. Translating data into actionable insights and fostering strategic relationships.
Responsibilities
- Own assigned customers end-to-end — relationship, retention, and expansion.
- Run daily/weekly check-ins with clubs and performance departments.
- Translate biomarker data into clear, actionable performance narratives.
- Drive concrete use cases around injury prevention, recovery optimization, and load management.
- Ensure Biolyz is deeply integrated into the customer’s workflow.
- Identify risks early and proactively intervene.
- Travel frequently to customer sites and be present when it matters most (including critical match phases).
- Maintain extremely high responsiveness — football operates 7 days a week.
- Serve as the internal voice of the customer to Product and Science.
Requirements
- 2–3+ years experience in Customer Success, Account Management, sports performance environments, or similar high-responsibility roles.
- Strong understanding of football and elite sports dynamics.
- Educational or professional background in sports science, biology, physiology, exercise science, or medicine.
- A medical degree (MD) is a strong plus.
- Comfortable discussing biomarker data and physiological insights with experts.
- High ownership mentality — you don’t wait to be told.
- Willing to travel extensively.
- Very high availability and responsiveness, including occasional weekends.
- Structured, calm under pressure, and credible in high-performance rooms.
Benefits
- AAA-level compensation for AAA-level performance.
- Direct exposure to elite football environments across Europe.
- Real ownership and impact on company trajectory.
- Close collaboration with founders, scientists, and leadership.
- A culture of intensity, precision, and accountability.
- No fluff. Real outcomes.
Job title
Job type
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Not specified
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