AI Success Strategist driving customer success through AI initiatives at Zendesk. Owning the AI roadmap and delivering measurable business impact for key customers.
About the role
- Customer Success Manager ensuring customer engagement and success with AI solutions in agriculture. Collaborate with farmers to improve profitability using advanced tech solutions.
Responsibilities
- You'll ensure high-quality training, deployment, and implementation of our technology across the farms we work with.
- Have significant ownership over our customer support – talking with our customers on a daily basis, hearing out issues and solving problems.
- Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers.
- Execute and build on our customer training procedures so our customers can learn our technology easily.
- Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams.
- Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team.
Requirements
- Outstanding, customer-centric communication skills.
- Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate.
- You are a resilient, innovative problem-solver who never gives up and consistently delivers results, even under ambiguous challenges or changing conditions.
- Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.
- Ability to effectively communicate technology topics from our engineering team to our customers.
- Comfortable with frequent travel (when not working at home, spending up to a third of your time at events and customer farms across California and Washington state).
- Experience working with ERP systems and CRMs (HubSpot, Salesforce).
Benefits
- Comprehensive Health, Vision, and Dental insurance, and we cover 100% of the premium
- As an early employee, you'll receive equity compensation
- We move fast, and sometimes this means staying late or working weekends
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Client Success Executive ensuring success for enterprise clients in a hybrid remote setup while enhancing their organizational growth and strategic alignment.
Customer Success Manager connecting healthcare and IT for ITCOS GmbH in hybrid or remote setting. Involves customer acquisition, consultancy, and team collaboration.
Customer Success Specialist ensuring smooth customer journey and maximizing value from Honeywell's technology offerings. Managing customer relationships and facilitating effective communication between teams in a hybrid work environment.
Client Success Manager driving revenue growth through strategic upselling and partnership management at Grubhub in a hybrid work model.
Senior Customer Success Manager at Ingrid turning delivery into measurable business value. Leading key accounts and influencing growth in retail delivery.
Client Success Manager driving revenue growth while managing corporate client portfolios for Grubhub. Fostering relationships and support within a fast - paced startup environment in Chicago.
Customer Success Manager managing client onboarding and satisfaction for a leading AI recruiting platform. Collaborating with stakeholders to optimize user engagement and success metrics.
Senior professional leading strategic CRM and data initiatives at a company in Brazil, focusing on project governance and collaboration across teams.
Analista de Suporte providing assistance for CRM software specialized in real estate. Resolving client issues and collaborating with development teams for continuous improvements.