Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
About the role
- Customer Success Consultant managing National Accounts for Southern Glazer's, focusing on customer service and compliance. Building relationships and understanding digital needs of clients in beverage distribution.
Responsibilities
- Establish and develop quality customer relationships by delivering exceptional customer service
- Work with National Account On-Premise customers to drive full compliance to beverage program mandates
- Act as a liaison between local accounts and SGWS Account Directors/VPs
- Understand digital needs and communicate future enhancement requirements to our technical team
- Acquire in-depth industry and company knowledge
- Accurately and effectively handle large volumes of orders and inbound support calls
- Ensure timely and accurate output of all work
Requirements
- High School Diploma/GED
- 1-year of Customer Service experience in a business environment or equivalent combination of education and experience
- Must be proficient in Microsoft Office, including Outlook, Word, and Excel
- Accurate data-entry skills
- Effective verbal/written communication skills in carrying out job duties with various departments and levels of management
- Must be at least 21 years of age.
Benefits
- comprehensive medical and prescription drug coverage
- dental and vision plans
- tax-saving Flexible Spending Accounts
- disability coverage
- life insurance plans
- 401(k) plan
- tuition assistance
- wellness program
- parental leave
- vacation accrual
- paid sick leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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