Hybrid Account Director

Posted last week

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About the role

  • Account Director at Zero100 focused on delivering customer engagement experiences and expanding partnerships with influential C-Level members. Bringing insights to drive operational priorities and measurable outcomes.

Responsibilities

  • Own the commercial plan for a defined book of business, including renewal strategy, pricing/packaging conversations (where relevant), forecasting, and contract execution.
  • Drive retention and expansion by mapping stakeholder needs, building annual engagement plans, and identifying/closing upsell opportunities (additional memberships, add-on services, expanded access across regions/teams, etc.).
  • Build and maintain trusted, executive-level relationships (C-suite and direct reports), acting as a thought partner to help leaders apply Zero100 insights to their biggest operational and supply chain priorities.
  • Lead value delivery and engagement: ensure members are actively using Zero100 research, participating in peer forums, attending events/briefings, and connecting with relevant experts and peers.
  • Multi-thread accounts across senior sponsors, day-to-day champions, and procurement/finance to reduce churn risk and support expansion.
  • Partner closely with Research, Product and Delivery teams to match the right content, programming and advisory to each account and to surface opportunities for improvement.
  • Monitor account health using engagement data, renewal signals and member feedback; proactively mitigate risk and create clear action plans.
  • Act as the voice of the customer: share trends, competitive intel, and product/content feedback to improve the member experience.

Requirements

  • Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 5-10+ years in a similar role.
  • Track record of meeting and exceeding sales goals, including selling six-figure deals to large enterprises at the C-level.
  • Experience negotiating contracts with sophisticated procurement teams.
  • Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
  • Resourcefulness, resilience, and strong oral and written communication skills.
  • Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
  • Ability to thrive in an ambiguous environment and persevere through challenges.
  • Willingness to adapt and flex as the business evolves.
  • Travel approximately 30% of the time to attend Zero100 events and meet members in-person to deepen relationships and drive renewals/expansion.

Benefits

  • Competitive salary
  • Private healthcare
  • Enhanced pension/401k
  • Life insurance
  • Enhanced parental leave policies
  • Custom-designed offices in central London with free breakfasts & snacks

Job title

Account Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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