Account Director at Zero100 focused on delivering customer engagement experiences and expanding partnerships with influential C-Level members. Bringing insights to drive operational priorities and measurable outcomes.
Responsibilities
Own the commercial plan for a defined book of business, including renewal strategy, pricing/packaging conversations (where relevant), forecasting, and contract execution.
Drive retention and expansion by mapping stakeholder needs, building annual engagement plans, and identifying/closing upsell opportunities (additional memberships, add-on services, expanded access across regions/teams, etc.).
Build and maintain trusted, executive-level relationships (C-suite and direct reports), acting as a thought partner to help leaders apply Zero100 insights to their biggest operational and supply chain priorities.
Lead value delivery and engagement: ensure members are actively using Zero100 research, participating in peer forums, attending events/briefings, and connecting with relevant experts and peers.
Multi-thread accounts across senior sponsors, day-to-day champions, and procurement/finance to reduce churn risk and support expansion.
Partner closely with Research, Product and Delivery teams to match the right content, programming and advisory to each account and to surface opportunities for improvement.
Monitor account health using engagement data, renewal signals and member feedback; proactively mitigate risk and create clear action plans.
Act as the voice of the customer: share trends, competitive intel, and product/content feedback to improve the member experience.
Requirements
Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 5-10+ years in a similar role.
Track record of meeting and exceeding sales goals, including selling six-figure deals to large enterprises at the C-level.
Experience negotiating contracts with sophisticated procurement teams.
Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
Resourcefulness, resilience, and strong oral and written communication skills.
Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
Ability to thrive in an ambiguous environment and persevere through challenges.
Willingness to adapt and flex as the business evolves.
Travel approximately 30% of the time to attend Zero100 events and meet members in-person to deepen relationships and drive renewals/expansion.
Benefits
Competitive salary
Private healthcare
Enhanced pension/401k
Life insurance
Enhanced parental leave policies
Custom-designed offices in central London with free breakfasts & snacks
Commercial Solar Sales Executive responsible for full sales lifecycle in solar projects. Leading negotiations, assessments, and client relationship management for sustainable energy solutions.
Junior Account Executive managing social media deliverables for a global communications consultancy. Collaborating across teams to deliver client campaigns and insights in a hybrid role.
Territory Sales Representative supporting Multi - Unit Housing and Hospitality segments. Driving B2B sales and fitness solutions while collaborating with property managers and hospitality operators.
Account Executive helping Dutch - speaking agencies grow through digital advertising sales in a hybrid setup. Working in Barcelona's vibrant environment.
Account Executive supporting German - speaking SMBs with ad sales in Barcelona. Enjoy a hybrid role, expert coaching, and Mediterranean vibes while closing deals.
Account Executive supporting Dutch - speaking small and medium - sized businesses in Barcelona. Mastering an innovative advertising platform to help grow SMBs while enjoying a hybrid work model.
Account Executive en ventas publicitarias digitales para agencias que hablan idiomas nórdicos. Crecimiento de cuentas mediante estrategias publicitarias creativas y colaboraciones a largo plazo.
Sales Executive driving growth for Norwegian businesses with digital ad solutions. Managing client relationships and achieving sales targets in a hybrid role based in Barcelona.
Sales Executive providing tailored digital advertising solutions to Finnish businesses. Managing client relationships and driving revenue growth in a hybrid role based in Barcelona.