Senior Engagement Manager at Zendesk overseeing complex client projects and mentoring teams while enhancing delivery methodologies. Driving success through strategic oversight and strong client relationships.
Responsibilities
Serve as the lead point of contact for major clients
Oversee the delivery of complex projects from inception to completion
Actively contribute to the refinement of project delivery methodologies
Mentor and support junior engagement managers
Identify potential risks and bottlenecks in project execution
Provide strategic oversight and guidance on projects
Assist in the development and refinement of proposals
Maintain a deep understanding of industry trends
Requirements
Over 5+ years of proven experience in client-facing roles
Demonstrated ability to manage complex projects
Exceptional leadership skills
Strong strategic and analytical thinking skills
Excellent interpersonal and communication skills
Proficiency in project management software and CRM tools
Bachelor’s degree in Business, Management, or a related field; Master’s degree is a plus
Relevant certifications in project management (e.g., PMP, PRINCE2) are highly desirable
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