Manager of End User Services & Support at Grifols, enhancing end - user support and service delivery in IT operations.
About the role
- National Manager leading Learning & Development to deliver modern, data-driven learning experiences across Intact Insurance. A hands-on leadership role focusing on facilitation excellence and team management.
Responsibilities
- Fuel capability, performance, and engagement by delivering modern, data-driven learning experiences that scale across Intact Insurance.
- Elevate facilitation excellence, modernize our practices, and translate business needs into measurable learning outcomes.
- Oversee all Training Consultant activities and ensure optimal learning experiences.
- Update and implement adapted training utilizing project management strategies in collaboration with learning strategists.
Requirements
- Post-secondary education or professional certification in Learning and Development, Adult Education or any combination of training and experience deemed relevant for the role.
- 8-10 years of relevant experience (training, quality, operations) with at least 5 years of leadership experience.
- Strong knowledge of trends in facilitation, content and curriculum development and project management.
- Bilingualism (English/French) is required for candidates located in Quebec and an asset for candidates in other provinces.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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