Customer Care Specialist at Camden National Bank providing customer service over the phone. Assisting with banking needs and collaborating with departments for effective solutions.
About the role
- Sales Specialist driving awareness and sales of Zendesk’s CcaaS platform in the Western U.S. Collaborating across teams and engaging with vendors to optimize customer interactions.
Responsibilities
- Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities.
- Engage with vendors and delivery partners to align on best practices and sales strategies.
- Assist with running customer discovery calls and managing deal progress across the territory.
- Partner with AWS and Amazon Connect AEs to work backwards from customer requirements.
- Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership.
- Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs.
- Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies.
- Represent Zendesk for Contact Center at regional events and conferences.
Requirements
- Minimum 7 years of experience in cloud contact center sales
- Proven experience in channel sales
- Technical expertise in Zendesk and Amazon Connect is advantageous
- Ability to work autonomously and as part of a fast-paced team
- Experience selling at the C-level
- Proven track record in achieving sales targets
- Proven ability to proactively pursue new business opportunities
- Strong communicator - great writer, speaker, and listener.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to lead transformational contact center initiatives leveraging cutting-edge technologies.
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