Contact Center Supervisor leading a diverse team at Securian Financial supporting customer service and claims operations. Overseeing performance and fostering a culture of quality and continuous improvement.
About the role
- Inbound Call Center Consultant at A2A Energia, providing customer care and commercial solutions in Milan. Engaging in customer inquiries related to energy billing and services.
Responsibilities
- Soddisfare con approccio orientato alla logica «one call solution» le richieste pervenute
- Gestione di richieste di informazioni commerciali e tecniche
- Variazioni/cessazioni contrattuali, contestazioni fatture
- Acquisizione letture misuratori energia/gas
- Gestione reclami
- Informare i clienti sui servizi e prodotti offerti da A2A Energia e fornire consulenza commerciale
- Informazioni su campagne in corso e promozioni elettricità/gas
- Offerte commerciali e azioni di retention
Requirements
- Diploma di Scuola Secondaria Superiore (5 anni) o Laurea
- Spiccato orientamento al cliente sia in termini di customer care che di proposizione commerciale
- Ottime capacità relazionali e dialettiche
- Propensione ad operare in ambienti contraddistinti da forte dinamismo
- Buona conoscenza del pacchetto Office
- Flessibilità, orientamento al teamworking, problem solving, autonomia, gestione dello stress e delle priorità
Benefits
- Inserimento iniziale con contratto a tempo determinato di 12 mesi
- 13esima e 14esima mensilità
- Premio di risultato
- Premi di incentivazione legati all’attività di vendita
- Smartworking 1 giorno a settimana e a rotazione 1 settimana al mese
- Buoni pasto elettronici o ristorazione aziendale (quando presente in sede)
- Formazione al ruolo e supporto del team leader
- Crescita professionale con possibilità di candidarsi ad altre opportunità all’interno del Gruppo
- Webinar dedicati al benessere psicofisico e vaccino antinfluenzale
- Ambiente di lavoro inclusivo e innovativo
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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