Call Center Specialist building lasting member relationships and educating on financial services at Corning Credit Union. Responsible for troubleshooting, resolving inquiries, and processing transactions.
About the role
- Call Center Sales Advisor II making outbound calls to international members for Marriott Vacations Worldwide. Responsibilities include renewals, upgrades, and sales of ancillary products with customer service focus.
Responsibilities
- Make outbound calls to international members primarily, as well as other markets as needed.
- Renew and extend membership for existing members, upgrade memberships to premium status.
- Reinstate members whose memberships have lapsed and present membership to non-existing members.
- Drive sales of ancillary travel products and services.
- Educate members on how to make best use of membership and exchange benefits.
- Resolve customer objections and upselling as appropriate.
- Deliver exceptional customer service throughout these processes.
- Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
Requirements
- High School Diploma or G.E.D. Equivalent preferred but not required.
- Two years of sales experience required.
- Minimum of one year of experience in Exchange, Customer Relations, or equivalent Company call center experience.
- Proficiency in English (additional language required for certain positions).
Benefits
- $1,500 sign-on bonus!
- Paid Training
- Medical, Dental and Vision Insurance
- Life Insurance
- 401K, Employer match
- Employee Assistance Program (EAP)
- Paid Time Off (PTO – includes vacation, sick and personal days)
- Interval Perks – Free vacation stays
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