Substance Use Disorder Technician in Call Center management of behavioral health treatments. Ensuring appropriate levels of substance use care and facilitating treatment authorization processes.
About the role
- Customer Care Specialist at Camden National Bank providing customer service over the phone. Assisting with banking needs and collaborating with departments for effective solutions.
Responsibilities
- Provide excellent customer service to a variety of customers over the phone
- Assist customers with their banking needs
- Maintain knowledge of bank products and procedures
- Navigate multiple computer systems and document outcomes
- Collaborate with other departments to solve problems
Requirements
- No previous banking experience is required, we will train you!
- Ability to provide smart friendly customer service to customers over the phone
- Assist customers with their banking needs and maintain knowledge of a variety of bank products and procedures
- Navigate multiple computer systems, multi-task, and document outcomes during and after calls
- Collaborate with other departments across the bank to assist with customers' needs and solve problems
- Offer advice to customers to deepen their relationships
Benefits
- Robust medical, dental, and vision insurance packages
- Generous time off, including paid federal holidays and paid day off for your birthday
- 401(k) retirement savings plan
- Tuition reimbursement, professional development, and career growth opportunities
- Employee assistance program
- Comprehensive wellness program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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