Substance Use Disorder Technician in Call Center management of behavioral health treatments. Ensuring appropriate levels of substance use care and facilitating treatment authorization processes.
About the role
- Contact Center Representative assisting customers with banking inquiries at TD. Delivering legendary service by resolving issues and offering personalized support to clients.
Responsibilities
- As the voice of TD, you’ll be passionate about understanding our customers.
- Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it.
- You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
- Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Requirements
- High School Diploma or equivalent
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Ability to work both independently and as part of a team
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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