Bilingual Call Centre Representative handling telephone and email inquiries for residents. Organizing appointments and tracking leads while ensuring exceptional customer service standards.
About the role
- Customer service support for TD's Fraud Loss Prevention team assisting clients with inquiries and delivering support. Resolving issues while providing an outstanding customer experience in a hybrid role.
Responsibilities
- Provide trusted support to clients with account inquiries
- Deliver outstanding customer service experience
- Resolve customer inquiries at the first point of contact
- Participate in ongoing training and coaching support
Requirements
- High School Diploma or equivalent
- Bilingual – French & English
- Exceptional communication and listening skills
- Ability to de-escalate in stressful environments
- Ability to multitask and navigate through computer systems
- Digital literacy across a broad range of devices
- Flexibility, resiliency, and a positive attitude
- Integrity when managing sensitive customer information
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development opportunities
- Training programs
Job title
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Experience level
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