Bilingual Call Centre Representative handling telephone and email inquiries for residents. Organizing appointments and tracking leads while ensuring exceptional customer service standards.
About the role
- Supervisor of Contact Center at Tokio Marine responsible for enhancing team performance and client satisfaction through motivational campaigns and feedback. Focused on sales performance and team evaluation.
Responsibilities
- Develop motivational campaigns aimed at boosting results and/or improving team morale.
- Evaluate team performance using reports to identify opportunities that ensure KPI achievement and support agent development.
- Monitor customer interactions monthly to identify process improvements, training needs, and individual development, contributing to an excellent experience for our customers and brokers.
- Provide individual feedback on results and behaviors.
Requirements
- Bachelor's degree (completed)
- Experience in sales
- Intermediate English (preferred)
- Knowledge of CRM systems and monitoring tools (preferred)
Benefits
- Medical insurance
- Dental insurance
- Pharmacy allowance
- Wellness area
- Wellhub (Gympass)
- Workplace exercise sessions
- Quick massages
- Physiotherapy
- Meal voucher
- Food voucher
- 13th-month food voucher
- Pregnancy support program
- Mother's room (nursing room)
- Baby kit
- Maternity leave
- Extended paternity leave
- Childcare/Nanny allowance
- Social services
- Life insurance
- Funeral assistance
- Commuter allowance with special discount
- Breakfast
- On-site convenience store (mini-market)
- On-site ATM (Santander)
- Private pension plan
- Payroll-deductible loans
- Profit sharing (PLR)
- Discounts on insurance
- Discounts on shows at Tokio Marine Hall
- Waived banking fees (Santander)
- Tokio Indica discount platform
- Birthday day off
- Service anniversary days off
- Educational incentive
- Training content from our Corporate University
- Assistance with name and gender correction for transgender employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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