Substance Use Disorder Technician in Call Center management of behavioral health treatments. Ensuring appropriate levels of substance use care and facilitating treatment authorization processes.
About the role
- Contact Center Associate I ensuring blood collections goals through donor calls for blood donations. Working remotely mostly with some required in-office training and meetings.
Responsibilities
- Ensures that blood collections goals are met by calling appropriate donors
- Calls appropriate donors based on inventory needs
- Uses assertive communication to secure appointments
- Participates in programs to increase donor base
- Meets individual and team goals for appointments and dials per hour
- Maintains accurate donor files and fills out appropriate forms
- Must be able to navigate a computer quickly
Requirements
- High School Diploma or Equivalent
- Minimum 1 year experience in telemarketing and/or customer service
- Customer service training experience preferred
- Ability to organize and prioritize
- Basic computer, typing skills, and math skills
- Excellent interpersonal communication skills
- Accurate oral and written communication skills
- Persuasive sales skills and problem solving skills
- Ability to work independently and meet deadlines
- Willingness to follow direction
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Paid time off
- Sick days
- 403(b) retirement plan with employer contribution
Job title
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Experience level
Salary
Degree requirement
Location requirements
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