VP leading change management for Contact Center Modernization at Synchrony. Driving comprehensive strategies for successful technology adoption and user readiness across multiple functions.
SF
Hybrid Principal Software Engineer – Contact Center Platform
Posted yesterday
About the role
- Principal Software Engineer designing and building a next-gen contact center platform for Fidelity. Leading and engineering scalable solutions with open-source technologies.
Responsibilities
- Lead the design and development of core contact center capabilities
- Engineer and maintain scalable components using various technologies
- Build and expose APIs, microservices, and real-time data pipelines
- Collaborate with platform engineering, QA, and operations teams
- Lead migrations from legacy systems to cloud-native architectures
Requirements
- 8+ years of IT experience
- Hands-on experience with open-source telephony and messaging technologies
- Success building core contact center capabilities
- Strong telephony engineering background
- Proficiency in cloud-native architectures and microservices-based development
- Experience supporting real-time communications and conversational AI solutions
- Working knowledge of CI/CD pipelines
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
SF
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