Leadership role in HR for multinational company based in Brazil, focusing on strategic HR and talent development. Collaborating closely with recruitment, training, and internal communication teams.
About the role
- Engagement Manager at Zendesk focusing on client relationships and project success. Responsible for managing projects within scope, budget, and timeline with a collaborative approach.
Responsibilities
- Act as the primary point of contact for clients, managing their expectations and ensuring they receive a high level of service.
- Develop and maintain strong relationships with client stakeholders, understanding their business needs and challenges.
- Coordinate internal resources and teams to deliver projects on time, within agreed upon scope and within budget.
- Collaborate with cross-functional teams, including sales, product development, and implementation teams, to define project scope, objectives, and deliverables.
- Develop and maintain project plans, timelines, and budgets, tracking progress and providing regular updates to clients and internal stakeholders.
- Maintain project profitability at the project and portfolio levels.
- Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
- Identify and mitigate risks and issues that may impact project success, proactively addressing client concerns.
- Assist with challenging client requests or issue escalations as needed.
- Drive continuous improvement initiatives to enhance client engagement processes and methodologies, contributing to overall organizational effectiveness and efficiency.
- Stay informed about industry trends, best practices, and emerging technologies, leveraging this knowledge to provide strategic guidance and value-added services to clients.
Requirements
- Bachelor’s degree in Business Administration, Management, or a related field.
- 3 - 5 years of proven working experience as an Engagement Manager, Project Manager, or a similar role.
- Strong working knowledge of project management tools and methodologies.
- Excellent client-facing and internal communication skills.
- Strong written and verbal communication skills.
- Solid organizational skills including attention to detail and multitasking abilities.
- Strong problem-solving skills and the ability to think strategically and analytically.
- Contracting experience and firm grasp on financial impacts of deal construction.
- Ability and willingness to travel up to 15%.
Benefits
- This position may also be eligible for bonus, benefits, or related incentives.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Waterfront Test Manager supporting NSWC - PD programs and coordinating shipyard test procedures. Engaging in quality assurance and testing with a focus on safety for surface ships.
Sr. Manager, Clinical Development Scientist accountable for scientific integrity and patient well - being in clinical trials. Collaborates with clinical and medical teams to ensure trial efficiency and compliance.
Transactions Manager at JLL managing lease transactions and fostering client relationships in commercial real estate. Handling high - volume environments and maintaining critical performance metrics for clients.
Clinical Services Manager enhancing diabetes care through training and partnerships with healthcare providers. Focused on patient - centric solutions and clinical education across multiple settings.
Regional Manager for Retail Field Sales at Stanley Black & Decker. Leading territory sales efforts and team development while driving sales and implementing marketing initiatives.
Production Manager at Paramount managing high - tempo marketing production engine. Delivering best - in - class post - production services while ensuring smooth asset flow through post - production.
Store Manager responsible for managing service and operational goals at Grainger branch. Leading talent excellence and ensuring customer satisfaction at the location.
Marketplace Manager overseeing strategy and performance of Camicado's marketplace. Responsible for market growth and partner relations, ensuring superior customer experience.
Commercial Manager prospecting new clients in transportation and logistics, leveraging consultative sales in Brazil. Responsible for growing insurance solutions for logistics operations.