Hybrid Marketplace Manager

at Lojas Renner S.A.

• Job title: Marketplace Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Marketplace Manager overseeing strategy and performance of Camicado's marketplace. Responsible for market growth and partner relations, ensuring superior customer experience.

Responsibilities

• Strategic and commercial direction of Camicado's Marketplace;
• Management of performance indicators (portfolio management, take rate, churn, sales, etc.);
• Responsible for defining the 360° strategy (organic and performance campaigns);
• Strategic role focused on boosting Marketplace performance;
• Continuous alignment with peer areas across the company, such as Marketing, IT and Logistics;
• Management and development of the team;
• Monitor and analyze performance indicators (GMV, margin, sell-out, conversion, SLA, service level);
• Attention and focus on NPS (internal and external customers);
• Ensure governance of pricing, product mix, assortment and competitiveness;
• Work integrally with internal areas such as Marketing, Logistics, Pricing, Finance and Technology;
• Lead direct and indirect teams, promoting development, engagement and high performance;
• Identify opportunities for continuous improvement in operational processes and in the customer experience.

Requirements

• Bachelor's degree in Business Administration, Marketing, Economics, Engineering or related fields;
• Solid experience managing marketplaces, e-commerce or digital channels;
• Strong analytical skills, with mastery of KPIs and data-driven decision making;
• Experience in commercial negotiations and strategic partner management;
• Experience managing teams and projects;
• Intermediate/advanced Excel and familiarity with BI tools;
• Experience with marketplace expansion projects (seller onboarding, 1P/3P) is a plus;
• Experience in large companies, digital retail or marketplace ecosystems is a plus;
• Experience with commission structures and commercial campaigns is a plus;
• Be hands-on.

Benefits

• Commuting allowance (Vale-Transporte) and/or company shuttle for positions at our distribution centers (CDs)*
• Meal voucher / Food allowance
• Christmas gift basket
• Home office allowance (for hybrid or remote employment contracts)*
• Multi-purpose purchasing card
• Employee discount at our stores
• Health insurance
• Dr. Be (telemedicine, telepsychology, nutritional coaching and sports coaching)
• Wellhub (Gympass)
• Programs and campaigns designed to promote self-care, health and wellbeing for our employees and their families
• Balance methodology applied to leadership and teams to strengthen communication and recognition, wellbeing, and work style/tools
• Dental plan
• Univers – discounts at Raia and Drogasil pharmacies
• Pet health plan
• Running coaching
• Discounts on universities, schools, language courses and professional training
• Tickets for cinemas, parks and more.