Head of Account Management leading teams for cloud - based POS & E - Commerce solutions. Responsible for customer retention, growth, and strategic account management in the Berlin office.
About the role
- Senior leader managing AI partner strategy at Zendesk. Building relationships with AI platforms and driving engagement in a hybrid role in San Francisco.
Responsibilities
- Take ownership of Zendesk’s AI partner strategy, aligning with product and engineering leaders.
- Build and manage technical and commercial relationships with leading AI platforms.
- Drive structured engagement models with the AI technology partner ecosystem.
- Educate Zendesk leaders and executives on the evolving AI landscape.
- Work with tech partners on AI product integration strategy and promotion.
Requirements
- 10+ years relevant work experience in AI product development or technology partner management.
- A mix of product management/technical and technology alliances expertise.
- Must have an engineering or technical bachelor's degree at a minimum.
- Business degree and an MBA would be a bonus.
- Demonstrable experience building with and/or working closely with GenAI platform vendors and ISV partners.
Benefits
- This position may also be eligible for bonus, benefits, or related incentives.
- Flexible work arrangements.
- Opportunities for connection, collaboration, learning, and celebration in a hybrid setup.
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