Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
About the role
- Customer Support Specialist providing timely customer support through various channels. Focused on resolving technical inquiries and ensuring satisfaction in water technology sector.
Responsibilities
- Respond to customer inquiries and concerns via phone, email, or chat
- Provide timely and accurate information to customers
- Follow up with customers to ensure their issues have been resolved
- Maintain a positive and professional demeanor while interacting with customers
- Escalate complex issues to the appropriate department or supervisor
- Keep detailed records of customer interactions
- Troubleshoot technical issues and provide solutions to customers
- Assist customers with setting up and using products or services
- Collaborate with technical team to resolve complex technical issues
- Ensure customer satisfaction by addressing and resolving issues
- Proactively reach out to customers to gather feedback
- Maintain a thorough understanding of company products or services
- Complete administrative tasks accurately and in a timely manner
Requirements
- Bachelor’s in Marketing, Communications, or related field
- At least 5 years experience or equivalent work experience
- Expertise in a specific product, service, or support area
- Strong mentoring and coaching skills
- Proven ability to influence and drive change across various levels
- Experience with SAP HANA
- Exceptional communication skills
- Solid project management skills
Benefits
- Health insurance
- Employee Resource Groups (ERG)
- Paid Volunteer Program
- Inclusion and Belonging initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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