Analista de Planejamento Pleno - CRM developing customer relationship strategies to enhance retention at Cheil Brasil. Collaborating with teams to utilize data for improved consumer engagement.
WA
Hybrid Customer Success Manager – Part-time with Growth Prospects
Posted last month
About the role
- Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
Responsibilities
- Onboarding & Training: You introduce new customers to the software and ensure the “aha” moment so they can start using Wowflow productively right away.
- Customer Relationship: You are the primary contact for our existing customers, remove blockers and build long-term relationships.
- Building Processes: You create initial playbooks, Help Center articles, and training materials to make our service scalable.
- Voice of the Customer: You analyze feedback and bug reports and work closely with the product team to improve the software.
Requirements
- Background: You have experience in Facility Management OR in Customer Success / Support at a software (SaaS) company.
- Superpower: You explain things clearly and effectively.
- Mindset: You work independently and in a structured way.
- Language: Excellent German is required (our customers speak German); English is a plus.
Benefits
- Growth: Start in part-time (ideal for parents, students, or side projects) with a clear goal to transition to full-time within 12–18 months.
- Impact: You won’t be just a number. You’ll help shape Customer Success directly with the founders.
- Culture: Flat hierarchies, fast decision-making, and a team focused on long-term building rather than short-term burnout.
- Setup: Flexible working and a modern environment.
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