Senior Sales Analyst driving retail data analytics at Randa Apparel & Accessories. Identifying sales opportunities and collaborating cross - functionally for operational success in a global market.
About the role
- Handling customer retention and service agreements at WM through effective communication and negotiation. Engaging with customers via phone to prevent cancellations and upsell services.
Responsibilities
- Become a retention expert
- Handle inbound and outbound calls with customers
- Resolve issues and secure updated service level agreements
- Utilize new technology for outreach process
- Learn effective negotiation techniques
- Save, secure, and convert customers wanting to cancel contracts
- Upsell and close new business when opportunities arise
Requirements
- High School Diploma or GED (accredited)
- 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
- Bilingual skillset, with ability to read, speak, and write fluently in Spanish.
Benefits
- Medical, Dental, Vision, Life Insurance
- Short and Long Term Disability
- Employee Stock Purchase Program (ESPP)
- 401K with 4.5% company match and NO vesting period
- Generous vacation and sick time
- Assistance for continuing education
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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