HR Admin Expert managing employee personal files and providing administrative support. Enhancing HR processes and ensuring excellent service to employees in a global BPO company.
About the role
- Senior HR Business Partner at Waystone supporting people strategy and managing employee relations. Leading HR projects and initiatives in a highly commercial environment.
Responsibilities
- Act as a trusted global advisor and senior business partner to the senior leadership team and Exec level, supporting to deliver people plans.
- Provide oversight with proposed solutions to the Country Head of all relevant risks and mitigations to be raised and addressed at exec level.
- Lead and manage projects and work streams arising from the people strategy and other initiatives, including change and transformation activity.
- Demonstrate high levels of commercial acumen and strategic thinking with the ability to work at pace across several senior business stakeholders.
- Translate the company people strategy at a functional level to ensure that function specific targets are met.
- Work with business leaders to continually evolve their functional organisational design in line with Waystone organisational design principles to ensure that the organisation is fit to meet future business strategic aims.
- Support the central development and functional implementation of strategies to support a high-performance culture.
- Deliver annual processes that drive greater business value through people i.e., leadership of the compensation processes & annual performance management process.
- Promote and leverage people MI, providing valuable and key insight to business leaders, translating data and trends into clear people priorities to influence and drive positive change.
- Coach and guide managers on organisational structural changes.
- Facilitate annual talent and succession planning activities.
- Lead the management of employee relations initiatives and issues, such as disciplinary, grievance, dismissal, through to employment regulation and law.
- Collaborate across functions to deliver key people activity through others in an evolving environment.
- Manage day to day HR operations including supporting in the functioning and delivery of processes relating to the entire employee - employer relationship, from onboarding process, probation reviews and appraisals, through to any issues leading to termination.
- Develop processes and initiatives to aid expediency and efficiency.
- Nurturing, coaching and mentoring HR team members and the wider HR community.
- Act as a point of escalation and support for the team and business in complex/critical issues.
- Support the HR team with coaching, challenging, and supporting senior managers on HR issues.
- Mitigate risk and provide challenge, advice, and guidance accordingly through one to ones, and other mediums as necessary.
- Ensure impact of HR teams actions through timely interventions, consistent and accurate guidance, and commercial acumen.
- Assist with Continuing Professional Development of team members.
- Identify people barriers which prevent the organisation from operating effectively and advise/implement strategies to minimise or remove.
Requirements
- Proven experience in the strategic capacity of a Senior Business Partner role.
- Proven core HR competencies and exposure to the associated risks.
- Delivery focused and able to demonstrate a highly customer centric service.
- Experience of working in a highly commercial environment within Financial Services.
- Experience for strategically driving and implementing change.
- Understand operating in a COE model and how to leverage those relationships to deliver large scale projects.
- Adept at communicating, influencing, coaching, educating, challenging, and managing senior stakeholders.
- Strong experience working on a broad range of generalist deliverables such as, talent, coaching, development, employment law, engagement, performance, and compensation.
- Education: CIPD qualified (or equivalent)
Benefits
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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