Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
About the role
- System Specialist Operations handling self-directed 2nd level support for applications, services, and infrastructure at Vodafone. Responsible for service level agreements, and optimization measures for incident avoidance.
Responsibilities
- Independently perform 2nd-level support for applications, services, and infrastructure.
- Independently define and monitor Service Level Agreements and service KPIs for the services you are responsible for, ensuring compliance.
- Proactively respond to potential breaches of targets and quality degradations.
- Responsible for independently identifying, coordinating, and implementing proactive optimization measures to prevent incidents.
- Manage escalations up to the group-lead level.
- Support and assist with rollouts of new systems, services, and software.
Requirements
- Technical vocational training with 5 years of professional experience, or a university of applied sciences degree (Fachhochschule) in Electrical Engineering/Computer Science with at least 2 years' professional experience in IT application operations or telco network operations.
- Strong customer orientation and analytical thinking skills.
- Excellent analytical, conceptual, and organizational skills.
- Good to very good knowledge of MS Office and Unix/Linux; ideally also experience with Java, Tomcat, and Apache Web Server.
- Good to very good knowledge of network and transmission technology, including protocols such as TCP/IP.
- Knowledge of cloud technologies (e.g., AWS, OCI) is an advantage.
- Good spoken and written English (approx. B1 CEFR).
Benefits
- Flexibility: Hybrid working allows you to work from the office or up to 3 days per week from home.
- Additionally, you can work up to 20 days per year from other EU countries and an increasing number of non-EU countries.
- Attractive salary and pension provisions: As a collective-agreement employee you will receive, depending on the pay model, holiday and Christmas bonuses or a 13th month's salary.
- Company pension plan providing occupational retirement benefits.
- Training and development: You choose which of our learning and training programs support your individual development.
- Work–life balance: From childcare to health and mindfulness programs or gym memberships—you shape your work and private life flexibly.
- We support you.
- We also support you in caring for dependants/relatives.
- Discounts and additional benefits: As an employee, you receive special offers on all our mobile, fixed-line, internet, and TV products.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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