Customer Success Specialist responsible for onboarding and maintaining client relationships for Sibill. Focus on upselling and cross - selling while monitoring client performance metrics.
VT
Hybrid Customer Support, Customer Success Specialist
Posted last month
About the role
- Customer Success Specialist supporting clients from onboarding to long-term collaboration. Collaborating with sales and development teams to enhance product offerings and customer satisfaction.
Responsibilities
- Support the Customer Success team in daily operational activities
- Independently conduct online onboardings and support sessions with existing customers
- Handle incoming support tickets and identify quick solutions
- Work closely with the sales team and with developers
- Take on operational and administrative tasks, e.g., expanding the knowledge base
Requirements
- Commercial training, university degree, or equivalent background
- Experience in customer support
- Positive attitude and open demeanor
- Clear, friendly communication
- Ability to learn new systems and tools quickly and in a structured way
- Fluent German (at least C1)
- Self-organization, initiative, and a hands-on mentality
Benefits
- Permanent employment contract
- Up to four days of training leave per calendar year
- Flexible working hours and trust-based working time
- Hybrid work between a central office with a castle view and home office; provided with a MacBook and ergonomic workstation
- Support for continuing education and professional development
- Employer contributions to capital-building savings plans
- Non-cash benefits and meal allowances
- Team events
- Annual workation
- Open, supportive company culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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