Global Account Operations Manager responsible for operational relationships with HP's Tier 1 Global Accounts. Managing customer expectations and ensuring service level agreements are met.
About the role
- Office Coordinator supporting healthcare operations across NYC clinics in a hybrid role. Coordinating schedules, supplies, and providing IT support within a fast-paced healthcare organization.
Responsibilities
- Support day-to-day clinic operations, including coordination of schedules, logistics, and supply management across multiple sites, forecasting upcoming needs
- Manage purchasing and procurement of supplies and equipment for the NYC corporate office and standalone clinic locations, ensuring adequate inventory levels and timely replenishment
- Coordinate vendor orders, track deliveries, and maintain purchasing records in alignment with budget and operational needs
- Provide Level 1 technology and help desk support
- Manage user access and systems administration, across clinical and operational platforms
- Act as the primary liaison between operations, clinical staff, and corporate clients
- Identify and resolve operational issues while supporting continuous process improvement
- Collect and maintain operational data, prepare basic analysis and reports for leadership, and ensure compliance with applicable regulatory and institutional requirements, including HIPAA, OSHA, and CLIA
- Travel locally to client locations to coordinate site setup
- Perform additional operational support tasks as needed
Requirements
- Associate or bachelor's degree in healthcare or business administration, Operations Management or related field (or equivalent experience)
- Minimum 3 years' experience in office management, IT support, operations, or similar roles
- Strong technical aptitude (laptops, troubleshooting, Outlook)
- Experience supporting clinical operations, healthcare workflows, or medical office environments
- Strong technical proficiency (laptops, troubleshooting, Microsoft Outlook, systems navigation)
- Ability to lift up to 50 lbs. and be on your feet for clinic support as needed
- Strong organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication and interpersonal skills, with proven success collaborating across clinical and administrative teams
- In-depth knowledge of healthcare compliance standards, including HIPAA, OSHA, and CLIA
- Good understanding of local transport and the ability to navigate around the city
- Must be able to reliably commute as travel to clinic sites is expected throughout New York City.
Benefits
- We offer a generous paid time off policy
- 401k plan
- Collegial work environment
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