Hybrid Associate Director, IT Operations

at The New York Public Library

• Job title: Associate Director, IT Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $155,000 - $175,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security, MacOS
• Location requirements: Hybrid, New York City, United States

About the role

• Associate Director overseeing IT Operations for the New York Public Library, modernizing endpoint environments and leading teams in technology solutions.

Responsibilities

• Oversee the client-facing technology products and services delivered to staff and patrons including, Modern Workplace, Desktop Engineering, and Solutions Engineering.
• Modernize and operate the Library’s staff and public facing endpoint environment.
• Lead the transition from legacy desktop management to modern endpoint platforms.
• Provide day-to-day leadership for Desktop Engineering and Solutions Engineering teams.
• Define and maintain endpoint standards for provisioning, patching, configuration, security baselines, and lifecycle management.
• Lead the administration of the Google Workspace Suite and complementary Google products.
• Partner with Cybersecurity to ensure endpoint services meet security and compliance requirements.
• Manage vendors and service providers related to endpoint and desktop technologies.
• Support troubleshooting and resolution of complex endpoint issues, engaging other teams as needed.

Requirements

• Bachelor’s degree and 5 years of management/supervisory experience
• Demonstrated experience leading or significantly contributing to desktop and endpoint management in a large, complex organization.
• Experience transitioning or modernizing endpoint environments, including movement from legacy desktop management to modern MDM-based platforms.
• Hands-on experience managing Windows and macOS endpoints at scale.
• Hands-on experience managing Email and productivity systems such as Google Workspace, Microsoft 365, etc.
• Experience providing people leadership, including coaching, mentoring, and guiding teams through change.
• Proven ability to manage multiple, concurrent initiatives while balancing operational stability and modernization.
• Experience collaborating cross-functionally with Security, Product, Infrastructure, and business stakeholders.
• Demonstrated success improving operational efficiency through automation, standardization, or process improvement.
• Strong communication skills, with experience presenting technical concepts to non-technical audiences.

Benefits

• Core Values: Be Helpful to patrons and colleagues
• Core Values: Be Resourceful in solving problems
• Core Values: Be Curious in all aspects of your work
• Core Values: Be Welcoming and Inclusive
• Office setting
• Lift/move equipment up to 25 lbs
• Available on-call after hours and weekends
• Hybrid 3-on / 2-off as workload permits
• Travel to NYPL sites as needed