Operations Manager assisting Microbac leadership in improving lab efficiencies. Overseeing department leads and ensuring compliance with analytical testing requirements.
About the role
- Partner Account Operations Manager at HP managing complex accounts with operational perspectives. Leading analyses, driving resolutions, and advising on operational matters.
Responsibilities
- Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives
- Plans and leads business analyses and provides recommendations to sales teams and business units
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements
- Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations
- Prepares and runs operational performance reviews with the customer/partner and drives improvement plans
- Consults and advises on operational matters of high complexity to internal clients up to the Director level
- Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase
Requirements
- First-level university degree or equivalent experience; advanced university degree preferred
- Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management
- Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts
- Project management experience preferred
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and German is mandatory
- Excellent Leadership, negotiation and influence skills
- In-depth understanding of core HP businesses and the revenue cycle
- Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
- Strong project management, problem solving, and analytical skills
- Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
- Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level
- Solid financial and business acumen
- Proven ability to identify and implement customer-specific process improvements.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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