About the role

  • Manager overseeing educational programs and team at The Tutorverse. Leading operational success while providing educational services to families and students.

Responsibilities

  • Directly manage, coach, and evaluate a team.
  • Ensure staffing gaps are filled, coverage maps are maintained, and the team is operating at peak performance.
  • Act as the primary owner of our CRM (HubSpot).
  • Design, implement, and optimize automated workflows, communication sequences, and reporting dashboards to ensure no parent inquiry falls through the cracks.
  • Serve as the ultimate point of escalation for complex parent concerns.
  • Coordinate people and processes to ensure the seamless, day-to-day operation of our weekday afternoon and weekend class logistics.
  • Analyze pipeline data, enrollment conversion rates, and operational metrics to provide the executive team with actionable insights for business growth.

Requirements

  • possesses at least a baccalaureate degree from an accredited college
  • has 3+ years of experience managing and organizing staff, processes, and KPIs
  • has experience in a highly consultative, customer-facing role (e.g., admissions, premium account management, or high-touch customer success)
  • possesses a confident, empathetic, and polished executive presence (in-person and on the phone) capable of inspiring both staff and parents
  • has a proven track record of systems-thinking, independently identifying operational bottlenecks and engineering permanent solutions
  • brings inexhaustible drive, energy, enthusiasm, and mental agility.

Benefits

  • comprehensive Fortune 500-level medical, dental, and vision coverage (with options for dependents and domestic partners)
  • HSA, FSA, and other pre-tax savings opportunities
  • Paid Time Off (PTO) : starting at two weeks annually plus holidays
  • Enjoy a seasonal hybrid work schedule and pre-tax commuter savings plans!

Job title

Family Success & Operations Manager

Job type

Experience level

Mid levelSenior

Salary

$90,000 - $110,000 per year

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job