Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
About the role
- Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
Responsibilities
- Responsible for Citi Enterprise Architecture Methodology Process (CEAM).
- Building out the structure of various CEAM mappings, ensuring accuracy within mapping to the processes.
- Organizing discussions, participation in group walkthroughs, coordination with other internal partners to keep open lines of communication in decisions.
- Responsible for ensuring accuracy of the CEAM mapping for all processes under Transaction Processing for next step approval.
- Engagement with management and senior leadership when requested.
- Responsible for understanding the business process flows for all transaction service applications and how it impacts the infrastructure.
- Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services.
- Communicate regularly with all Operations teams and departments regarding control and process operations.
- Maintain knowledge of Citi’s operational procedures, best practices in business strategy and process/quality improvements in order to provide customized business solution recommendations to internal clients.
- Analyze existing operational processes and apply creativity to complex situations, as needed.
- Serve as a CEAM delegate for 4 full processes and support over 150 controls within the organization.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 6-10 years of experience required, with 3 years in Risk & Control preferred
- Experience working in a fast pace and high pressure environment
- Experience in developing risk management programs, identifying all significant processes, risks, and assessing key controls and monitoring associated with these significant processes
- Self-motivated and detail oriented
- Proven organization and time management skills
- Process model mindset
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages
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